Terms & Conditions

These Terms & Conditions apply to services provided by Blue Tide Window Cleaning (“we”, “our”, “us”) to the person or household booking our services (“Customer”).

1. Services & Frequency

We will provide a professional quality-assured cleaning service at an agreed cost. This will be on a regular 6-weekly schedule. While we aim to maintain consistent visit frequency, some flexibility is required due to weather conditions and other operational factors.

Due to the nature of water-fed pole cleaning, the best results are typically achieved after two or three regular cleans. The first visit removes built-up dirt, but minor spotting or drips may occur as remaining residue clears.

Continued regular cleaning ensures the highest standard of finish. Stubborn marks, such as bird droppings, may take up to two or three cleans to fully remove.

2. Weather and Conditions

We may work in light rain or short showers. In cases of heavy rain or unsafe conditions, your clean will be rescheduled.

We offer a clean guarantee, so if results aren’t up to your standards, please contact us within 24 hours of the service being completed.

3. Property Size & Pricing 

Prices listed on our website are based on standard-sized properties within each category.

Where a property is significantly larger, heavily extended, or non-standard in layout, we reserve the right to adjust the ongoing service price following the initial clean. 

Any revised price will be clearly communicated to the Customer before any future cleans take place. Continued use of our service after notification of a revised price constitutes acceptance of the updated rate. 

4. Access to Property

Safe and clear access must be provided on the day of your scheduled clean, including access to rear gardens where applicable.

If full access is not available, we will clean any accessible areas. Where sufficient access has not been provided to complete the service, we reserve the right to charge up to 50% of the scheduled clean price.

5. Postponing Cleans

Customers receive a reminder via text or email the evening before their scheduled clean. As we operate on a fixed 6-weekly round, postponements are not normally possible once your reminder has been sent.

If you request postponement after your reminder has been sent, we reserve the right to charge up to 50% of the scheduled clean price. Your service will then continue at the next scheduled visit in our round.

6. Promotional Offers and Incentives

6.1 The Incentive

This promotion is available to Customers in accordance with the terms set out below. The parking incentive is issued in the form of one individual Parking Scratchcard (“Scratchcard”) valid for one day’s parking at Kenden Parking. When utilising the Scratchcard, you must comply with the terms and conditions of Kenden Parking.

We reserve the right to amend, suspend, or withdraw any promotional offer or incentive at our discretion, at any time.

6.2 Parking Location Restriction

All parking incentives, Scratchcards and promotional parking rewards apply exclusively to Kenden Parking only and are not valid at any other car park, including alternative car parks serving West Malling train station.

We are not liable for any fees or charges incurred due to incorrect use of the promotional incentives.

6.3 New Customer Parking Perks

New Customers may receive up to a maximum of 10 days of free parking, earned through their first 10 completed and paid cleans. Each completed and paid clean entitles you to one Scratchcard upon the Customer’s next scheduled clean.

Scratchcards will be delivered at the Customer’s next scheduled clean. These are non-transferable and have no cash alternative.

6.4 Referral Bonus

Existing Customers may receive one Scratchcard for each new Customer they refer who successfully books, completes, and pays for their first clean.

Referrals must be declared at the time of booking by the new Customer. Scratchcards will be issued to the referring Customer following successful completion and payment of the referred Customer’s first clean.

A maximum of 10 referral rewards may be claimed per Customer. Self-referrals are not permitted. Only one Scratchcard is awarded per new Customer referred, regardless of how many cleans that referred Customer completes. Referrals from multiple members of the same household will be treated as one new Customer.

Scratchcards will be delivered at the referrer’s next scheduled clean. These are non-transferable and have no cash alternative.

6.5 Vehicle Registration Requirements

Vehicle registration details must be provided at the time of initial sign-up in order to participate in any parking-related incentive. Parking incentives apply to one vehicle per Customer and only to the vehicle registered in advance.

Failure to provide vehicle details at sign-up may result in delays or ineligibility.

6.6 Cancellation & Forfeiture

Scratchcards are issued only while an active cleaning service remains in place. If a Customer cancels their service before a Scratchcard has been issued, any unissued or unclaimed Scratchcards are forfeited and cannot be claimed.

Eligibility for a Scratchcard does not create a contractual right or financial entitlement. Scratchcards are a discretionary promotional benefit.

6.7 Direct Debit Requirement

Eligibility for all parking-related incentives are limited to Customers who are actively set up on Direct Debit via GoCardless.

Customers who choose to pay by alternative methods will not be eligible to receive Scratchcards or participate in any parking-related promotional incentives.

We reserve the right to withhold or withdraw incentives where Direct Debit is not active at the time of the clean.

7. Payments

Payment will be collected via Direct Debit after the service has been completed. Collection is typically initiated within 3 working days.

8. Liability

We hold Public Liability Insurance with cover up to £1,000,000.

All surfaces (including uPVC, wooden, aluminium frames and double-glazed units) are assumed to be properly installed, sealed, and suitable for cleaning.

We will take reasonable care during cleaning but cannot accept responsibility for damage caused by pre-existing defects, wear and tear, or faulty installation. This includes, but is not limited to, flaking paint, failing seals, loose or brittle glazing, decaying frames, adhesive decorative bars, or scratches from previous building or renovation work that become visible during cleaning.

We will not be liable for damage arising from structural or decorative defects, poor installation, or existing property issues such as ill-fitting windows or doors, loose trims or guttering, rotting materials, open trickle vents, or failed glazing units.

9. Complaints

If you are not satisfied with your clean, please contact us within 24 hours of the service being completed.

We take pride in providing a high-quality service and will return to re-clean any affected areas free of charge where appropriate. 

10. Cancellations

There is no fixed term contract for our services. Customers may cancel at any time providing notice by phone or email.

Cancellation requests must be received at least 24 hours before the next scheduled clean. Where insufficient notice is provided and the clean has already been scheduled within our round, we reserve the right to charge up to 50% of the scheduled clean price.

Cancellation of services may affect eligibility for promotional incentives. Please refer to Section 6.

11. Data and Privacy

Customer information is stored securely and used solely for the purpose of providing our services. Please refer to our Privacy Policy for full details.

Last updated: 16 February 2026