Privacy Policy

Blue Tide Window Cleaning (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website or our services.

1. Who We Are

Blue Tide Window Cleaning is a sole trader business operating in the United Kingdom.

If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:

Email: info@bluetidewindowcleaning.co.uk

2. What Information We Collect

We may collect the following personal information when you contact us, request a quotation or use our services:

• Full name
• Address and postcode
• Email address
• Telephone number
• Property details relevant to providing a quote (e.g. number of bedrooms, conservatory, extensions)
• Vehicle registration number (if voluntarily provided for parking-related arrangements or promotions)
• Name of the person who referred you to us (if voluntarily provided)
• Payment information (processed via GoCardless – see section 6)

Providing vehicle registration details or referral information is optional and only required if you wish to participate in parking-related arrangements or referral incentives.

We may also collect limited technical data (such as IP address or basic browser information) for website security and functionality purposes.

3. How We Use Your Information

We use your personal data to:

• Provide quotations
• Arrange and carry out window cleaning and related services
• Manage bookings and customer records
• Process payments
• Communicate service updates
• Respond to enquiries
• Manage parking arrangements or referral incentives where applicable
• Maintain business and accounting records

We do not sell, rent or trade your personal data to third parties.

4. Legal Basis for Processing

Under UK data protection law (UK GDPR), we rely on the following lawful bases:

• Contract – to provide the services you request
• Legitimate Interest – to operate and manage our business efficiently
• Legal Obligation – to comply with tax and accounting requirements

5. How We Store and Protect Your Data

Your personal data is stored securely using password-protected systems and is only accessed where necessary to operate the business.

We take reasonable technical and organisational measures to protect your data from loss, misuse, unauthorised access or disclosure.

6. Payments and GoCardless

We use GoCardless to process Direct Debit payments.

When you set up a Direct Debit mandate, your payment information is collected and processed securely by GoCardless. We do not store your full bank details on our systems.

GoCardless acts as a data processor and handles your payment information in accordance with its own Privacy Policy.

7. Sharing Your Information

We may share your personal data with:

• Service providers that help us operate our business (for example booking, invoicing or scheduling software)
• GoCardless for payment processing
• Accountants, HMRC or other authorities where legally required

We only share the minimum information necessary and only where required for business or legal purposes.

8. Data Retention

We retain customer and financial records for up to 6 years to comply with HMRC and UK accounting requirements.

Enquiry information may be retained for a reasonable period in case you return for services.

When personal data is no longer required, it is securely deleted or anonymised.

9. Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data (where legally permitted)
• Object to processing in certain circumstances
• Request restriction of processing where applicable

To exercise any of these rights, please contact us at:

info@bluetidewindowcleaning.co.uk

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly.

10. Cookies

Our website may use cookies to ensure basic functionality and improve user experience.

You can control or disable cookies through your browser settings.

11. Children’s Data

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page and the “Last updated” date will be revised accordingly.

Last updated: 16 February 2026